What job is IT Technical Analyst on Cruise ship

Responsibilities of IT Tehnician on Cruise ship:

• Maintain inventory of all software and computer, printer, and network hardware with serial numbers and record of ownership
• Assist shoreside IT with application deployment, upgrades, and troubleshooting
• User assistance:
  • Assist users when required in all computer based applications
  • Instruct users in basic handling routines, such as login, logout, personal file maintenance, printer operations, etc.
  • Provide occasional user training for new applications
  • Monitor and manage users’ data storage requirements to ensure effective use of resources
  • Utilize automation tools and monitoring systems to proactively monitor and manage user computer systems
• Network maintenance:
  • Proactively monitor health of all network electronics on daily basis to ensure maximum up time
  • Monitor ship wireless network to ensure maximum up time
  • Troubleshoot and maintain all network cabling
• Regular Maintenance routines:
  • Perform regular backups of all server based systems
  • Check all port/terminal hardware (PC’s, printers) each port day morning to ensure proper operation
  • Check of all servers to ensure proper operation on a daily basis
  • Install new software as required
  • Monitor network storage for inappropriate use (music files, personal photos, etc.)
  • Conduct regular cleaning (dust removal, etc.) of all computers and terminals
• Report any changes in inventory to the Chief Engineer
• Maintain and support the shipboard DECT phone system
• Troubleshoot, conduct maintenance and testing of electronics, computer systems, and software
• Working in coordination with the 1st and Automation Electronics Engineers for the reliability, integrity and availability of automation systems throughout the vessel
• Execute additional job responsibilities, as assigned by DCL leadership, based on operational need
• Comply with all company set policies and procedures, along with all maritime and ship rules, regulations and procedures
• Participate in Emergency Duties as specified in the ship Assembly Plan

Basic Qualifications for IT Tehnician on Cruise ship:

• Experience with Microsoft suite of applications (MS Office, MS Outlook, MS 
Visio, etc.)
• Basic understanding of Microsoft server operation and troubleshooting
• Strong PC setup and troubleshooting skills
• Excellent customer service skills
• Ability to express thoughts clearly and thoroughly in writing
• Be at least 21 years of age
• Be able to speak, read and write fluent English
• Willingness to live and work onboard one of our vessels for a certain length of time (based on position)
• Be able to work a seven-day, 70-84 hour week with limited time off
• Be able to adhere to  appearance guidelines
• Enjoy working in a high-volume, fast-paced, guest-service oriented environment
• Be flexible with your work schedule, job duties and work locations
• Appreciate diversity among guests and crew

Preferred Qualifications for IT Tehnician on Cruise ship:

• 4-year degree in Information Technology or related field of study
• Familiarity with IT operations in the cruise industry
• Knowledge of telephony systems including VOIP
• Experience with VMWare virtualization technology
• Familiarity with computer network operation
• Familiarity with Cisco network electronics
• Familiarity with Fidelio Cruise applications
• Familiarity with Micros Point of Sale application

Additional Information:

This is a SHIPBOARD role.

• Applicants must:
• Be genuinely interested in a career at sea and willing to live and work onboard a vessel
• Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
• Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
• Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
• Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
• Be appreciative of working and living in a multi-cultural environment
• Be comfortable living in a confined space with strict rules and regulations
• Adhere to a structured lifestyle, personally and professionally

Your Responsibilities on job of IT Tehnician on Cruise ship:

• Have a valid passport and C1/D Seaman’s visa (DCL will provide you with documents to obtain this)
• Complete a pre-employment medical
• Obtain a criminal background check
• Bring approved work shoes